Privacy Policy
Last updated: 16 april 2026
1. Who We Are
Sapienta ("we", "us", "our") is an SAP transformation consultancy operating in DACH and Central/Western Europe.
Sapienta Technology Ltd. (Сапиента Текнолъджи ЕООД)
Byala Reka 12, fl. 3, apt. 6, Simeonovo, 1434 Sofia, Bulgaria
martin.radev@sapienta.tech
2. What Data We Collect
We collect information you provide directly to us:
Contact form submissions: Name, email address, company name, phone number (optional), and your message.
Consultation bookings: Name, email address, and scheduling preferences.
Newsletter subscriptions: Email address.
Website usage data: Pages visited, time on site, referral source, browser type, device type, and IP address (anonymized where possible).
3. How We Use Your Data
We use your information to:
Respond to your inquiries and schedule consultations
Send you requested information about our services
Send newsletters you have subscribed to
Improve our website and services
Comply with legal obligations
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing (GDPR)
We process your data based on:
Consent (Art. 6(1)(a) GDPR): Newsletter subscriptions, optional cookies
Legitimate interest (Art. 6(1)(f) GDPR): Website analytics, service improvement
Contract performance (Art. 6(1)(b) GDPR): Responding to service inquiries, scheduling consultations
Legal obligation (Art. 6(1)(c) GDPR): Tax and accounting requirements
5. Cookies and Tracking
Our website uses cookies to ensure basic functionality and understand how visitors use the site.
Essential cookies: Required for the website to function. Cannot be disabled.
Analytics cookies: We use [Framer Analytics / Google Analytics 4] to understand how visitors interact with our site. This data is anonymized and not used to identify individuals.
You can manage cookie preferences through your browser settings or our cookie consent banner.
6. Third-Party Services
We use the following third-party services:
Framer — Website hosting. Processes IP address and usage data.
[Calendar tool] — Consultation scheduling. Processes name and email.
[Email service] — Newsletter delivery. Processes email address.
Each provider processes data according to their own privacy policies and is bound by data processing agreements.
7. Data Retention
Contact form data: Retained for 2 years after last interaction, then deleted
Newsletter subscribers: Retained until you unsubscribe
Website analytics: Anonymized data retained for 14 months
Consultation records: Retained as required by applicable commercial law
8. Your Rights
Under GDPR, you have the right to:
Access your personal data
Rectify inaccurate data
Erase your data ("right to be forgotten")
Restrict processing of your data
Port your data to another provider
Object to processing based on legitimate interest
Withdraw consent at any time
To exercise any of these rights, contact us at martin.radev@sapienta.tech.
9. Data Transfers
Your data may be processed by service providers outside the European Economic Area (EEA). Where this occurs, we ensure adequate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
11. Changes to This Policy
We may update this privacy policy from time to time. The "Last updated" date at the top reflects the most recent revision. We encourage you to review this page periodically.
12. Supervisory Authority
If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority. In Bulgaria, this is the Commission for Personal Data Protection (CPDP) — cpdp.bg.
13. Contact
For questions about this privacy policy or your personal data:
martin.radev@sapienta.tech
Sapienta Technology Ltd.
Byala Reka 12, fl. 3, apt. 6, Simeonovo, 1434 Sofia, Bulgaria